As part of Cenports’ mission to support up-and-coming eCommerce brands, we’re putting a spotlight on the manufacturers bringing exciting new products to the U.S. market. First in the series: Vendor Manager, Margaret Mai talks about the pride she takes in working with The Bianco Collection.
What do you want customers to know about The Bianco Collection when they purchase a product?
They’re the real deal. Their products are made from Italian marble with amazing craftsmanship that I saw first-hand when I visited the manufacturing facility. You won’t find a better combination of quality and good pricing in the U.S. market.
Why is it important to you to help The Bianco Collection’s mission?
I’ve loved working with them from the beginning. They’re true partners – we trust and support each other at every step.
You’ve traveled to China to meet The Bianco Collection’s leaders and see the culture first-hand. What impressed you the most?
When I got to visit, I really saw the character of their business. They preach the values of trust and hard work, and they treat their employees like their family. At one point, I was sitting in the founder’s office, and he was sharing tea and life lessons with three of his younger employees. Both John (the founder) and George (the CEO) share so much with their teams about wisdom, life, and how to overcome challenges.
When I visited the factory, the team was so proud of their work. They showed me each aspect of their products: the thickness of the marble, the craftsmanship, the quality of the packaging, and the new designs they wanted to push into the market. They’re really excited about what they do.
What personal value (honor, integrity, community, family, etc.) do you share most strongly with The Bianco Collection?
I love that they preach hard work, but what sets them apart is how much they want to contribute to their community – not just to their families and employees but to customers and partners as well. They’re also determined to establish trust with everyone they work with – including the customers taking The Bianco Collection into their homes.
What’s the best part of being a business partner with The Bianco Collection?
For me, the best part is our complete trust and understanding in each other. We’re helping one another grow – as they succeed, we succeed. And it really is a partnership; we provide great sales service and build their branding in the U.S. to allow them to focus on branding new-product development.
How does it make you feel to see orders coming in for The Bianco Collection?
Oh, I get so happy every time I see an order. I have tons of pride in our partnership, and I’m determined to help them scale to put their products in more homes and businesses across the world. One time I showed John a picture of a table in a U.S. customer’s house, and he was thrilled – it was real proof that they’ve broken into the biggest market in the world and are truly going global.