FAQs

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CSM Suppliers

What services do you provide suppliers?
From fulfillment to market research to retail partnerships to pricing strategy, we make selling online easy. Please contact us for more details.
Where are your fulfillment centers located?

Our main warehouse is located in Hayward CA, and we have 10+ partner warehouses across the states.

What type of suppliers do you work with?

We work with international and domestic suppliers, including manufacturers and wholesalers.

What stage suppliers do you work with?

We work with suppliers of all sizes. From startups to large enterprises, we have a solution fit for everyone.

What e-commerce retailers are you working with now?

You can find Cenports products at nearly 100 major U.S. retailers including Wayfair, Walmart, Houzz, Lowe’s, and select boutique vendos.

What are Cenports’ supported/partner shipping companies?

Orders are shipped via UPS, USPS, FedEx, and DHL for small parcels and ABF, Estes, KKW, YRC, Pilot, and Ceva for LTL freights.

What is your pricing? Do you have a pricing guide you can share?

Yes, please email us at sales@cenports.com to learn more.

Are there any requirements to work with Cenports?

No requirements! Our goal is to help you build a plan for success.

I’m new to eCommerce. Will you help me understand how to price and feature my products?

Absolutely. We want your products to succeed, and our team, led by your Account Manager, will work with you directly on a sales strategy.

Will my goods be safe in your warehouse?

Yes, all of our warehouses are equipped with high-quality security features. We also offer product liability insurance at cost to our partners.

What does the timeline look like for my products to go live on the sales channels?

While your products are on the way from your factory to our warehouse, our onboarding team will work to get your products ready to sell on the sales channels. The timeline varies by retailer.

How can I track my inventory and performance?

You will have access to our proprietary Cenports dashboard, which allows you to track orders, inventory, product performance, invoices, and reports.

What product categories do you have in your catalog?

We manage a plethora of quality products from categories including: Furniture, Pets, Home Decor, Cooking, and More!

What if my products aren’t selling?

Although we do not guarantee sales, we do have your best interest in mind. Your Account Manager will be working closely with you to ensure that your products are priced and positioned competitively.

We have our own 3PL warehouse, is it possible to access retail sales channels and sales management services without the fulfillment service?

Yes, Our services are customizable so you only pay for what you need.

How are replacements/returns for damaged items handled?

Retailers have their own return and replacement policies, and we advise our suppliers to provide an allowance for these instances. If you choose to add Customer Service to your package, your company will have a dedicated team to manage customer and retailer queries.

Do you offer other services to help grow our sales in the US?

Along with our Sales, Software, and 3PL services, we have helped our clients succeed in the US market by offering, copywriting, photography, and product design services. There are a plethora of services we offer. Contact us to learn about all of our added services.

What is your payment terms? And when do I get paid?

We pay you within 45 days from receiving payments from the retailers.

How do I become a partner with Cenports?

To start the process of becoming an Cenports supplier, simply fill out the contact us form and a member of our team will be in touch as soon as possible to walk you through our onboarding process.

How does your sales network work?

Sales are generated by the connections our Cenports team makes with retailers. We work with different types of sales partners:
(1) Wholesale B2B;
(2) marketplace B2C;
(3) Direct to Consumer.
Our goal is to work with our vendor partners to develop customized strategies that fit their products and their business goals. We are also excited to share that we will be adding a network of brick-and-mortar retailer partners in the future. Stay tuned or hop on our email subscribers list for the latest news.

Will you help my brand choose suitable online retailers in the US?

Absolutely! After you’re officially onboarded, our team will assign a dedicated Account Manager who will work with you to understand your expansion goals and develop a comprehensive strategy for where and how to list your products.

I have read the FAQ list and I still have questions. Is there anyone else I can contact?

Our knowledgeable team is ready to assist you along the way. Feel free to email us at info@cenports.com or give us a call at +1 833-758-0040.

CSM Retailers

Do you have drop-ship capabilities?

Yes, we can drop-ship directly to customers.

Where are your fulfillment centers located?

Our main warehouse is located in Hayward CA, and we have 10+ partner warehouses across the states.

How quickly can you ship the orders?

We always try to ship orders as quickly as possible. Our commitment is to ship ground orders within 24-48 hours of your order being placed (assuming items are in stock). If it is critical that an order be processed quickly, please email us.

What product categories do you have in your catalog?

We have a collection of thousands of non-food products including furniture, home decor, outdoor products, and pet products. We are always introducing new products made by our network of global artisans.

What are some of the products you are specializing in?

We introduce unique and high-quality products that can be used to improve every indoor and outdoor space.

What e-commerce retailers are you working with now?

You can find Cenports products at most major U.S. retailers including Wayfair, Walmart, Houzz, Lowe’s, and select boutique vendors.

What are Cenports’ supported/partner shipping companies?

Orders are shipped via UPS, USPS, FedEx, and DHL for small parcels and ABF, Estes, KKW, YRC, Pilot, and Ceva for LTL freights. We prefer using our own account but we can use your company’s shipping account if you prefer.

Do you have any lightweight items (less than 8 lbs.) or LTL items (more than 150 lbs.)?

Yes, we have both types.

How do I become a retailer partner with Cenports?

To start the process of becoming an Cenports retailer, simply fill out your details here and a member of our retail team will be in touch as soon as possible to walk you through our onboarding process.

Do your suppliers have MAP (Minimum Advertised Price)?

Yes, some of our suppliers have MAP, which we are committed to monitoring and enforcing.

Will we get real-time inventory data?

Yes, we can provide you with real-time inventory data via EDI, API, FTP, or email.

Do you have a dropship fee?

We do not charge dropship fees.

Do you ship internationally?

Yes, we can. Please inquire by emailing support@cenports.com.

Do you support returns? If so, what is your warranty policy?

Yes, we support returns; warranty policies vary for each brand. Your dedicated Account Manager will discuss this with you prior to getting the products live on your website.

What payment methods do you accept?

We accept the following payment methods:
Visa, Mastercard, American Express, and ACH.

How do I become a retailer of Cenports?

We invite you to fill out our Contact Us form to learn more about your company. Thank you!

I have read the FAQ list and I still have questions. Is there anyone else I can contact?

Our knowledgeable team is ready to assist you along the way. Feel free to email us at info@cenports.com or give us a call at +1 833-758-0040.

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